FAQ

  • Is the app free?

    It is free to create an account, log in and use Crate. All assets are not free, however, and requires a $7.99 monthly subscription if you want access to all assets on our platform.

  • How much is the subscription?

    The premium subscription is $7.99 a month.

  • Can i cancel at any time?

    Yes, you can cancel whenever you want, and resubscribe as often as you’d like. There are no commitments or hidden fees.

  • Where can I use the assets?

    You are allowed to use the assets wherever you want - for commercial and personal use.
    However, you are not allowed to redistribute or resell our assets without significant modification. For more, visit our license page
    https://crate.as/license

  • How do i subscribe / unsubscribe?

    If you wish to unsubscribe from our app using a browser, you must visit https://my.crate.as/profile, log in and click “Manage subscription”

    From our desktop app, you must log in and click on your profile picture to find the “Manage subscription” button.

  • Can i upload my own packs and assets?

    If you are a Mac user, you can upload your own packs to the community page in our app. Community is still in beta, and you will not be financially compensated for your packs.

  • Do i earn money if i upload my assets?

    That is the end goal. However, you will not earn money from uploading to community during this ongoing beta. Please do not upload with the intention of making revenue at this time. This is only for people who willingly want to contribute to the platform during this beta.

  • What are the credits for?

    The credits are used to conveniently buy individual assets on our platform with one click.

    The credit system also avoids certain users from abusing our platform by downloading thousands of assets and resources for just $7.99 to then unsubscribe. Unlike streaming services that allows you to watch or listen to all their content, we allow for downloading and keeping the resources, worth over the price of the one month subscription. We are not renting you the assets, you own them.

    Most assets cost 1 credit a piece, while others may cost 2 credits.

  • How many credits do i get?

    You get 50 credits a month while your subscription is active.

  • Can i still use my assets after i unsubscribe?

    Yes, you can use and re-download assets that you have previously bought with your credits, even after unsubscribing, but you will not be able to buy new assets if your subscription is cancelled.

  • Can i use crate on my phone or tablet?

    Not yet, but we are working hard on a solution for mobile devices. No promises, though!